Back to search.PayPal - Merchant Fraud Appeals Agent French
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin 15 |
| Salary: | Not Disclosed |
| Languages: | English, French |
| Required Languages: | 2 |
Merchant Fraud Appeals Agent French
Responsible for working Appeals queues, as well as other item processing related to ACH, Accounts Review, Charge Backs, Buyer Protection, Appeals, and/or Debit card on a daily basis when required.
Responsible for handling all Account Maintenance functions including password mailings, name changes, etc. when required.
Effectively identify problems and issues by performing relevant research using the appropriate tools.
Analyze account history and trends to take appropriate action on accounts.
Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Methods to accomplish this include reviewing documentation including: driver's licenses, credit card statements, bank account statements, utility bills, transaction history, other fraud indicators, etc, various websites to confirm information on an account, message and customer history and account information in PayPal's internal tools.
Knowledge, skills, abilities, experience, and education required to perform job.
Demonstrated initiative and well developed sense of urgency and follow through.
Ability to work independently and practice sound judgment.
Ability to make discretionary decisions based on research.
A certain degree of creativity and latitude is required.
Leadership and time management skills.
Excellent communication skills, both written and oral.
Ability to help customer understand and navigate the PayPal site & product.
Demonstrate patience and a customer centric, professional approach over the phone and in writing. Capable of achieving quantitative and qualitative goals.
Competent using: MS Outlook,Excel, Word, and PowerPoint.
Ability to escalate appropriately to Fraud Investigations.
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
Responsible for working Appeals queues, as well as other item processing related to ACH, Accounts Review, Charge Backs, Buyer Protection, Appeals, and/or Debit card on a daily basis when required.
Responsible for handling all Account Maintenance functions including password mailings, name changes, etc. when required.
Effectively identify problems and issues by performing relevant research using the appropriate tools.
Analyze account history and trends to take appropriate action on accounts.
Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Methods to accomplish this include reviewing documentation including: driver's licenses, credit card statements, bank account statements, utility bills, transaction history, other fraud indicators, etc, various websites to confirm information on an account, message and customer history and account information in PayPal's internal tools.
Knowledge, skills, abilities, experience, and education required to perform job.
Demonstrated initiative and well developed sense of urgency and follow through.
Ability to work independently and practice sound judgment.
Ability to make discretionary decisions based on research.
A certain degree of creativity and latitude is required.
Leadership and time management skills.
Excellent communication skills, both written and oral.
Ability to help customer understand and navigate the PayPal site & product.
Demonstrate patience and a customer centric, professional approach over the phone and in writing. Capable of achieving quantitative and qualitative goals.
Competent using: MS Outlook,Excel, Word, and PowerPoint.
Ability to escalate appropriately to Fraud Investigations.
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
