Back to search.PayPal - Technical Account Manager French
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin 15 |
| Salary: | Not Disclosed |
| Languages: | English, French |
| Required Languages: | 2 |
Technical Account Manager French
Assigned as Account Manager to specific strategic merchants or partners.
Core job function centers around solving customers' business and technical issues by performing diagnostic and troubleshooting and by leveraging and contributing to the collective knowledge of the organization.
Develop strong working relationships across levels and functions. Facilitate problem diagnosis and resolution in relevant areas.
Rapidly master and utilize current technologies to innovate creative solutions and solve challenging technical problems.
Expert in multiple technologies.
Expert skills in related technologies.
Expert in Functional Knowledge in some domains. Cross domain functional knowledge.
Work with peers to leverage best practices and understand new trends.
Identify and communicate system and facilities issues according to published escalation guidelines.
Establish relationships with other members of the organization to ensure optimal information flow on processes, policies and products.
Encourage independent thinking and creative solutions.
Provide feedback to Product and Technology teams on products and services at all stages of the product lifecycle.
Develop technical expertise within the team that enables it to troubleshoot integrations and contribute to development of enabling technologies.
Participate in and perform other duties as assigned.
Provide troubleshooting and support to PayPal merchants integrating the PayPal product.
Run test scenarios and Quality Assurance testing.
Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs. Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).
Work independently and with other members to successfully drive significant projects to completion.
Be aware and work with geographic time sensitivities when triaging your tasks.
Assume all responsibility for all aspects of the partner technical relationship, including working with Business Units, Integration teams, Product and Development teams and being available for all product launches.
Strong written and verbal communication skills.
Minimum of 1 yr experience with high-availability web applications required.
Must have project management experience.
Must have exposure liaising, managing and working with all aspects of large customer accounts, from their VIP management to developers.
Excellent internal and external communication skills. Must be quality and detailed oriented, yet understand the level of detail appropriate for the situation.
Advanced Understanding of web technologies, development languages and environments.
Understanding with relational databases and minimum 1 yr SQL skills required.
Self starter approach to work, with an eagerness to consistently meet and exceed the expectations of our merchants
Customer facing experience a must.
Strategic thinker with proven problem solving skills, with the ability to work within a team to meet support goals and objectives
Demonstrated ability to research and analyze problems and develop solutions.
Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results through influence while meeting deadlines.
Has thorough understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
Provides work leadership to others. Interfaces with senior management to provide and obtain information and to build consensus regarding project direction. Barriers to entry such as department/peer review exist at this level.
Works on problems of diverse scope. Participates in the design, development, evaluation, and troubleshooting of systems or major subsystems. Participates in architecture definition. Expected to deliver resilient, robust, durable designs.
Creative - develops and presents many varied and unique ideas
Politically Astute - understands and can react to the politics inherent in organization structures
Data analysis is complex and requires input from multiple sources and innovative problem solving. Interfaces to negotiate and exchange information with all levels of management.
Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business. Internal and external contacts often pertain to company plans and objectives.
Works on implementation and evaluation of systems and/or subsystems. May do some design work at the subsystem level.
Substantial Functional Knowledge
Work is generally self-directed and is guided by workflow and project requirements. Review is normally after the fact and may be developmental in nature.
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
Assigned as Account Manager to specific strategic merchants or partners.
Core job function centers around solving customers' business and technical issues by performing diagnostic and troubleshooting and by leveraging and contributing to the collective knowledge of the organization.
Develop strong working relationships across levels and functions. Facilitate problem diagnosis and resolution in relevant areas.
Rapidly master and utilize current technologies to innovate creative solutions and solve challenging technical problems.
Expert in multiple technologies.
Expert skills in related technologies.
Expert in Functional Knowledge in some domains. Cross domain functional knowledge.
Work with peers to leverage best practices and understand new trends.
Identify and communicate system and facilities issues according to published escalation guidelines.
Establish relationships with other members of the organization to ensure optimal information flow on processes, policies and products.
Encourage independent thinking and creative solutions.
Provide feedback to Product and Technology teams on products and services at all stages of the product lifecycle.
Develop technical expertise within the team that enables it to troubleshoot integrations and contribute to development of enabling technologies.
Participate in and perform other duties as assigned.
Provide troubleshooting and support to PayPal merchants integrating the PayPal product.
Run test scenarios and Quality Assurance testing.
Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs. Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).
Work independently and with other members to successfully drive significant projects to completion.
Be aware and work with geographic time sensitivities when triaging your tasks.
Assume all responsibility for all aspects of the partner technical relationship, including working with Business Units, Integration teams, Product and Development teams and being available for all product launches.
Strong written and verbal communication skills.
Minimum of 1 yr experience with high-availability web applications required.
Must have project management experience.
Must have exposure liaising, managing and working with all aspects of large customer accounts, from their VIP management to developers.
Excellent internal and external communication skills. Must be quality and detailed oriented, yet understand the level of detail appropriate for the situation.
Advanced Understanding of web technologies, development languages and environments.
Understanding with relational databases and minimum 1 yr SQL skills required.
Self starter approach to work, with an eagerness to consistently meet and exceed the expectations of our merchants
Customer facing experience a must.
Strategic thinker with proven problem solving skills, with the ability to work within a team to meet support goals and objectives
Demonstrated ability to research and analyze problems and develop solutions.
Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results through influence while meeting deadlines.
Has thorough understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
Provides work leadership to others. Interfaces with senior management to provide and obtain information and to build consensus regarding project direction. Barriers to entry such as department/peer review exist at this level.
Works on problems of diverse scope. Participates in the design, development, evaluation, and troubleshooting of systems or major subsystems. Participates in architecture definition. Expected to deliver resilient, robust, durable designs.
Creative - develops and presents many varied and unique ideas
Politically Astute - understands and can react to the politics inherent in organization structures
Data analysis is complex and requires input from multiple sources and innovative problem solving. Interfaces to negotiate and exchange information with all levels of management.
Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business. Internal and external contacts often pertain to company plans and objectives.
Works on implementation and evaluation of systems and/or subsystems. May do some design work at the subsystem level.
Substantial Functional Knowledge
Work is generally self-directed and is guided by workflow and project requirements. Review is normally after the fact and may be developmental in nature.
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
