Back to search.PayPal - Account Manager Spanish and Portuguese
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin 15 |
| Salary: | Not Disclosed |
| Languages: | English, Portuguese, Spanish |
| Required Languages: | 3 |
Account Manager Spanish and Portuguese
As an Account Manager, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant's source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal's share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.
The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 150 SMB merchants.
Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)
•Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
•Working with other departments to address and resolve merchant questions, concerns and issues. (15%)
•Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
•Industry and product related continual learning (5%)
Competencies:
Drive for Results
•Negotiating
•Approachability
•Time Management
•Customer Focus
•Business Acumen
•Listening
The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.
Excellent organizational, communication (written and oral), and interpersonal skills.
•Self motivated, target driven independent worker
•Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
•Excellent Customer Relationship skills
•Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).
Benefits (Dublin)
• Medical insurance (VHI)
• Life Insurance & Disability Insurance
• Pension (contributory)
• 25 days holiday
• Sabbatical after 5 years
• Free gym on-site
• Free parking
• Subsidised canteen and coffee dock.
• Subsidised shuttle bus from Dublin city centre (O’Connell St)
• Monthly Reward & Recognition programme.
• Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
• Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
As an Account Manager, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant's source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal's share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.
The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 150 SMB merchants.
Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)
•Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
•Working with other departments to address and resolve merchant questions, concerns and issues. (15%)
•Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
•Industry and product related continual learning (5%)
Competencies:
Drive for Results
•Negotiating
•Approachability
•Time Management
•Customer Focus
•Business Acumen
•Listening
The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.
Excellent organizational, communication (written and oral), and interpersonal skills.
•Self motivated, target driven independent worker
•Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
•Excellent Customer Relationship skills
•Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).
Benefits (Dublin)
• Medical insurance (VHI)
• Life Insurance & Disability Insurance
• Pension (contributory)
• 25 days holiday
• Sabbatical after 5 years
• Free gym on-site
• Free parking
• Subsidised canteen and coffee dock.
• Subsidised shuttle bus from Dublin city centre (O’Connell St)
• Monthly Reward & Recognition programme.
• Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
• Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
