Back to search.PayPal - Merchant Credit Vetting Agent French
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin 15 |
| Salary: | Not Disclosed |
| Languages: | English, French |
| Required Languages: | 2 |
Merchant Credit Vetting Agent French
GENERAL SUMMARY
The Merchant Credit Vetting Agents will be responsible for merchant applications submitted by merchants on-line, reviewing data inputted, and vetting merchant applications against pre-set Credit policy and Procedures. These include but are not limited to MATCH reporting, internal data reporting, AUP preliminary checks, and KYC checks, Credit Bureau checks, reviewing responses from the bureau, and applying to the credit decision model. The agent will be called upon to utilise their judgement to identify applications which may require underwriting or scrutiny and escalate in a timely manner. This position will require the Merchant Credit Vetting Agent to use discretionary decision making skills in the approval of applications, escalation, and ensuring that the company is not compromised through poor checks and decisions
This position will require the Vetting Agent to apply the credit policy rules consistently and will be measured accordingly. This will require a thorough understanding of the credit policy, AUP policy, all fraud and Protection Services policies, as well as supporting tools. This position will also require response to customer inquiries via telephone communication and email transmission in an efficient and effective manner related to the application process.
SPECIFIC DUTIES
1. Review Merchant Vetting queue items and related escalations in a timely manner
2. Firm understanding of Merchant Vetting Policies and Procedures
3. Regular updates to management regarding trends and changes recognized during day to day Merchant Vetting activities
4. Provide input to improve Merchant Vetting Policies and Procedures
5. Work towards expanding individual Merchant Vetting knowledge and share this knowledge with the management and the Merchant Vetting Team
6. Familiarity with PayPal tools and external data sources
7. Assist with Merchant Vetting training and updates as needed
8. Cross-functional communication with all groups involved in the merchant organization support
9. The ability to easily understand, develop a solution, and apply logic to daily Merchant Vetting issues
10. Assist in creating a high energy, positive and productive environment
11. Maintain a working knowledge of consumer data protections regulations.
Work with peers to leverage best practices and understand new trends
12. Exceed productivity and quality standards while working in assigned queues
13. Provide support in all aspects of Risk Operations and serve as a knowledgeable resource to team members
14. Provide leadership, guidance and assistance to peer employees by answering questions, providing feedback on Merchant Vetting issues, and supporting all areas of Risk Operations as needed
15. Continually display initiative to take on additional responsibilities toward professional growth
16. Communicate with PayPal personnel, customers or outside agencies verbally and written, in a professional manner
17. Participate in special projects and perform other duties as assigned.
JOB QUALIFICATIONS
Experience
2+ years' experience in one or more of the following areas:
1) Vetting, Underwriting, Payments Processing, Collections, Chargebacks, Billing / Order Processing, dispute resolution, recoveries, remittances, credit administration, ACH, credit & re-billing, settlements and reconciliations, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance.
2) Customer communication experience (E-mail & Phone).
3) Fluent in English and French is required.
Knowledge, Skills, and Abilities
Ability to work independently while making sound business decisions on case information.
Ability to learn and adapt to new software technologies.
Strong working knowledge of PC based internet and software applications
Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).
Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
Well-developed sense of urgency and follow through.
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
GENERAL SUMMARY
The Merchant Credit Vetting Agents will be responsible for merchant applications submitted by merchants on-line, reviewing data inputted, and vetting merchant applications against pre-set Credit policy and Procedures. These include but are not limited to MATCH reporting, internal data reporting, AUP preliminary checks, and KYC checks, Credit Bureau checks, reviewing responses from the bureau, and applying to the credit decision model. The agent will be called upon to utilise their judgement to identify applications which may require underwriting or scrutiny and escalate in a timely manner. This position will require the Merchant Credit Vetting Agent to use discretionary decision making skills in the approval of applications, escalation, and ensuring that the company is not compromised through poor checks and decisions
This position will require the Vetting Agent to apply the credit policy rules consistently and will be measured accordingly. This will require a thorough understanding of the credit policy, AUP policy, all fraud and Protection Services policies, as well as supporting tools. This position will also require response to customer inquiries via telephone communication and email transmission in an efficient and effective manner related to the application process.
SPECIFIC DUTIES
1. Review Merchant Vetting queue items and related escalations in a timely manner
2. Firm understanding of Merchant Vetting Policies and Procedures
3. Regular updates to management regarding trends and changes recognized during day to day Merchant Vetting activities
4. Provide input to improve Merchant Vetting Policies and Procedures
5. Work towards expanding individual Merchant Vetting knowledge and share this knowledge with the management and the Merchant Vetting Team
6. Familiarity with PayPal tools and external data sources
7. Assist with Merchant Vetting training and updates as needed
8. Cross-functional communication with all groups involved in the merchant organization support
9. The ability to easily understand, develop a solution, and apply logic to daily Merchant Vetting issues
10. Assist in creating a high energy, positive and productive environment
11. Maintain a working knowledge of consumer data protections regulations.
Work with peers to leverage best practices and understand new trends
12. Exceed productivity and quality standards while working in assigned queues
13. Provide support in all aspects of Risk Operations and serve as a knowledgeable resource to team members
14. Provide leadership, guidance and assistance to peer employees by answering questions, providing feedback on Merchant Vetting issues, and supporting all areas of Risk Operations as needed
15. Continually display initiative to take on additional responsibilities toward professional growth
16. Communicate with PayPal personnel, customers or outside agencies verbally and written, in a professional manner
17. Participate in special projects and perform other duties as assigned.
JOB QUALIFICATIONS
Experience
2+ years' experience in one or more of the following areas:
1) Vetting, Underwriting, Payments Processing, Collections, Chargebacks, Billing / Order Processing, dispute resolution, recoveries, remittances, credit administration, ACH, credit & re-billing, settlements and reconciliations, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance.
2) Customer communication experience (E-mail & Phone).
3) Fluent in English and French is required.
Knowledge, Skills, and Abilities
Ability to work independently while making sound business decisions on case information.
Ability to learn and adapt to new software technologies.
Strong working knowledge of PC based internet and software applications
Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).
Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
Well-developed sense of urgency and follow through.
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
