Back to search.BioWare Ireland, a division of EA Games - French Community Coordinator - FTC 11 months
| Employment Type: | Contract |
| Location: | Galway - West, Ireland, Galway |
| Salary: | Competitive Salary Offered |
| Languages: | English, French |
Advertiser Details
- Name:BioWare Ireland, a division of EA Games
- Posted:13-03-2012
- Code:51309
BioWare is currently searching for a French Community Coordinator (Contract) to support the upcoming MMO Star Wars™: The Old Republic™. The successful candidate will assist with the day-to-day operational activities surrounding the reporting and administering of the French Star Wars: The Old Republic online community.
While working in a cross functional team the Community Coordinator develops compelling yet subtle messaging strategies and community initiatives. The content, tone and uniformity of this messaging are instrumental in keeping the end user customer engaged. In-depth knowledge of the massively multiplayer online gaming community and experience in dealing with online communities are key success factors for this position.
Company Overview:
BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world's best-selling titles including the award-winning Baldur's Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic. Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS. BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.
Duties & Responsibilities:
• Assist with a vibrant pre and post-ship website that features franchise content, community-generated content, forum discussions, downloads, and other interactions.
• Promote a user-friendly environment on community message boards.
• Enforcement of the official website Rules and Guidelines.
• Maintain a neutral, unbiased presence on the official website while addressing user issues.
• Document all customer interactions and issues.
• Create and edit content for the product in the form of promotional, instructional, and background information assets, as required.
• Helps conduct private and public tests to gather community feedback that will help improve final product quality.
• Assist with drafting community reports including community reaction, metrics, and research.
• Assists other members of the community team with community-related tasks.
Skills & Qualifications:
• Must be a French speaker with exceptional written communication skills and an excellent understanding of public communication
• One or more years massively multiplayer community experience or social networking community experience required
• Prior experience in the administration and/or moderation of an online message board
• Knowledge of Internet message-board browsing, use, and etiquette
• Technical knowledge of online community platforms, systems and software
• Strong understanding of popular social networking trends
• Strong customer service ethic and demonstrated initiative and positive spirit
• Scheduling flexibility including weekend and holiday hours
Person Specification:
• Must have the ability to work with a minimal supervision
• Ability to manage change and ambiguity in a rapidly changing environment without losing focus
• Highly creative, resourceful and visionary
Please Note:
Applicants must be eligible to work in Ireland without company sponsorship
This is a contract/temporary position located at the Galway, Ireland studio.
IMPORTANT NOTICE:
You are now going to be redirected to EA Games’ Careers Portal where you will need to register your details & apply for this position for your application to be received by BioWare Ireland, A Division of EA Games.
If you are an active TLJ user you will be redirected immediately. If you are new to TLJ you will have to register with us first.
While working in a cross functional team the Community Coordinator develops compelling yet subtle messaging strategies and community initiatives. The content, tone and uniformity of this messaging are instrumental in keeping the end user customer engaged. In-depth knowledge of the massively multiplayer online gaming community and experience in dealing with online communities are key success factors for this position.
Company Overview:
BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world's best-selling titles including the award-winning Baldur's Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic. Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS. BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.
Duties & Responsibilities:
• Assist with a vibrant pre and post-ship website that features franchise content, community-generated content, forum discussions, downloads, and other interactions.
• Promote a user-friendly environment on community message boards.
• Enforcement of the official website Rules and Guidelines.
• Maintain a neutral, unbiased presence on the official website while addressing user issues.
• Document all customer interactions and issues.
• Create and edit content for the product in the form of promotional, instructional, and background information assets, as required.
• Helps conduct private and public tests to gather community feedback that will help improve final product quality.
• Assist with drafting community reports including community reaction, metrics, and research.
• Assists other members of the community team with community-related tasks.
Skills & Qualifications:
• Must be a French speaker with exceptional written communication skills and an excellent understanding of public communication
• One or more years massively multiplayer community experience or social networking community experience required
• Prior experience in the administration and/or moderation of an online message board
• Knowledge of Internet message-board browsing, use, and etiquette
• Technical knowledge of online community platforms, systems and software
• Strong understanding of popular social networking trends
• Strong customer service ethic and demonstrated initiative and positive spirit
• Scheduling flexibility including weekend and holiday hours
Person Specification:
• Must have the ability to work with a minimal supervision
• Ability to manage change and ambiguity in a rapidly changing environment without losing focus
• Highly creative, resourceful and visionary
Please Note:
Applicants must be eligible to work in Ireland without company sponsorship
This is a contract/temporary position located at the Galway, Ireland studio.
IMPORTANT NOTICE:
You are now going to be redirected to EA Games’ Careers Portal where you will need to register your details & apply for this position for your application to be received by BioWare Ireland, A Division of EA Games.
If you are an active TLJ user you will be redirected immediately. If you are new to TLJ you will have to register with us first.
You cannot apply for this job as it is no longer active.
