Back to search.BioWare Ireland, a division of EA Games - Internal Fraud Prevention Analysts
| Employment Type: | Contract |
| Location: | Galway - West, Ireland, Galway |
| Salary: | Competitive Salary Offered |
| Languages: | English |
| Required Languages: | 1 |
Advertiser Details
- Name:BioWare Ireland, a division of EA Games
- Posted:12-04-2012
- Code:52882
The Fraud Prevention Analyst is an integral part of the successful launch and post-launch delivery of a world-class global customer support operation. The Fraud Prevention Analyst reports directly to the Fraud Prevention Team Lead located at our Centre of Excellence in Galway, Ireland.
The Fraud Prevention Analyst is responsible for the successful execution, and maintenance of the groups anti-fraud strategy for internal fraud. These responsibilities focus on the delivery of internal practices, tools, and policies to eliminate and mitigate fraud practices within the Organisation. It is anticipated that the Analyst will have a solid understanding of the MMO industry, fraud activities within this space, and the current anti-fraud practices and tools in practice within the industry.
Under the direction of the Fraud Prevention Team Lead, the Fraud Prevention Analyst assists in the establishment and maintenance of internal anti-Fraud Programs.
The Fraud Prevention Analyst will assist in the development, delivery, and maintenance of these Fraud Prevention Strategies and associated programs to continually eliminate internal fraud practices.
In addition to expertise in the MMO Fraud space, the Fraud Prevention Analyst should have a detailed a very deep understanding of the Card Not Present environment, call centre industry practices and procedure, and extensive experience in fraud prevention practices and policies.
Duties & Responsibilities:
Assist in developing successful strategies for internal In-Game Anti-fraud, Accounts Fraud Prevention and execute those accordingly.
Manage the delivery of these fraud programs to the operations and services groups, working closely with the Customer Services Core team.
Assist with building, developing, and managing the Fraud Prevention programs for the services. This includes the development and execution of internal fraud prevention policies and practices, the continual evaluation and improvement of the program, and constant monitoring and improvements based on current Fraud Prevention best practices within the industry.
Liaise with the greater tools development group on selecting and managing Fraud-Prevention software and solutions.
Using the provided software and reporting solutions, manage and maintain reporting on fraud practices internally tracking and monitoring for success.
Operations
Understand the key operational processes for supporting self-service, email, web-based chat and in-product ticketing resolution to help identify any potential abuse.
Ensure 100% compliance in executing the operational policies and process as outlined by the Fraud Prevention Manager.
Presents analysis, reporting and recommendations to the Fraud Prevention Team Lead as well as recommending changes to reporting tools.
Perform any other duties as assigned by the Fraud Prevention Team Lead.
Skills & Qualifications :
Essential
3+ years experience in a support centre environment is required.
Must have a sound understanding of contemporary EU and US support centre policy and practices, including Data Protection, PCI DSS, and chat storage.
Fluency in verbal and written English.
Experience in MS Project, Excel, Visio and PowerPoint.
Desirable
Experience in MMORPG Fraud Prevention preferred.
Proven experience in the entertainment or online industry preferred.
Fluency in verbal and written French or German
Person Specification
Ability to deal with highly sensitive situations.
Extremely high degree of integrity, and capable of dealing with negativity.
Metric driven and accountable for results.
Team Player with a positive attitude. Ability to build strong bonds with colleagues to foster open, honest and candid communication.
Ability to multitask and maintain organization in a fast paced, changing environment.
Integrity, honesty, humility, and confidentiality traits required.
Note: This position is based in Ireland and candidates should be eligible to work in Ireland.
IMPORTANT NOTICE:
You are now going to be redirected to EA Games Careers Portal where you will need to register your details & apply for this position for your application to be received by BioWare Ireland, A Division of EA Games.
If you are an active TLJ user you will be redirected immediately. If you are new to TLJ you will have to register with us first.
The Fraud Prevention Analyst is responsible for the successful execution, and maintenance of the groups anti-fraud strategy for internal fraud. These responsibilities focus on the delivery of internal practices, tools, and policies to eliminate and mitigate fraud practices within the Organisation. It is anticipated that the Analyst will have a solid understanding of the MMO industry, fraud activities within this space, and the current anti-fraud practices and tools in practice within the industry.
Under the direction of the Fraud Prevention Team Lead, the Fraud Prevention Analyst assists in the establishment and maintenance of internal anti-Fraud Programs.
The Fraud Prevention Analyst will assist in the development, delivery, and maintenance of these Fraud Prevention Strategies and associated programs to continually eliminate internal fraud practices.
In addition to expertise in the MMO Fraud space, the Fraud Prevention Analyst should have a detailed a very deep understanding of the Card Not Present environment, call centre industry practices and procedure, and extensive experience in fraud prevention practices and policies.
Duties & Responsibilities:
Assist in developing successful strategies for internal In-Game Anti-fraud, Accounts Fraud Prevention and execute those accordingly.
Manage the delivery of these fraud programs to the operations and services groups, working closely with the Customer Services Core team.
Assist with building, developing, and managing the Fraud Prevention programs for the services. This includes the development and execution of internal fraud prevention policies and practices, the continual evaluation and improvement of the program, and constant monitoring and improvements based on current Fraud Prevention best practices within the industry.
Liaise with the greater tools development group on selecting and managing Fraud-Prevention software and solutions.
Using the provided software and reporting solutions, manage and maintain reporting on fraud practices internally tracking and monitoring for success.
Operations
Understand the key operational processes for supporting self-service, email, web-based chat and in-product ticketing resolution to help identify any potential abuse.
Ensure 100% compliance in executing the operational policies and process as outlined by the Fraud Prevention Manager.
Presents analysis, reporting and recommendations to the Fraud Prevention Team Lead as well as recommending changes to reporting tools.
Perform any other duties as assigned by the Fraud Prevention Team Lead.
Skills & Qualifications :
Essential
3+ years experience in a support centre environment is required.
Must have a sound understanding of contemporary EU and US support centre policy and practices, including Data Protection, PCI DSS, and chat storage.
Fluency in verbal and written English.
Experience in MS Project, Excel, Visio and PowerPoint.
Desirable
Experience in MMORPG Fraud Prevention preferred.
Proven experience in the entertainment or online industry preferred.
Fluency in verbal and written French or German
Person Specification
Ability to deal with highly sensitive situations.
Extremely high degree of integrity, and capable of dealing with negativity.
Metric driven and accountable for results.
Team Player with a positive attitude. Ability to build strong bonds with colleagues to foster open, honest and candid communication.
Ability to multitask and maintain organization in a fast paced, changing environment.
Integrity, honesty, humility, and confidentiality traits required.
Note: This position is based in Ireland and candidates should be eligible to work in Ireland.
IMPORTANT NOTICE:
You are now going to be redirected to EA Games Careers Portal where you will need to register your details & apply for this position for your application to be received by BioWare Ireland, A Division of EA Games.
If you are an active TLJ user you will be redirected immediately. If you are new to TLJ you will have to register with us first.
You cannot apply for this job as it is no longer active.
