Back to search.BioWare Ireland, a division of EA Games - External Fraud Prevention Analyst
| Employment Type: | Contract |
| Location: | Galway - West, Ireland, Galway |
| Salary: | Competitive Salary Offered |
| Languages: | English, French, German |
| Required Languages: | 1 |
Advertiser Details
- Name:BioWare Ireland, a division of EA Games
- Posted:12-04-2012
- Code:52880
The Fraud Prevention Analyst is an integral part of the successful launch and post-launch delivery of a world-class global customer support operation. The Fraud Prevention Analyst reports directly to the Fraud Prevention Team Lead located at our Centre of Excellence in Galway, Ireland.
The Fraud Prevention Analyst is responsible for the successful development, execution, and maintenance of the groups anti-fraud strategy for external fraud. These responsibilities focus on the management of internal practices, tools, and policies to eliminate and mitigate fraud practices within the game. It is anticipated that the Specialist will have a solid understanding of the MMO industry, fraud activities within this space, and the current anti-fraud practices and tools in practice within the industry.
Under the direction of the Fraud Prevention Manager, the Fraud Prevention Analyst is also responsible for the establishment and maintenance of external anti-Fraud Programs related to accounting practices and monetary risk.
The Fraud Prevention Analyst will be responsible for the development, delivery, and maintenance of these Fraud Prevention Strategies and associated programs to continually eliminate internal and external fraud practices.
In addition to expertise in the MMO Fraud space, the Fraud Prevention Analyst should have a detailed a very deep understanding of the Card Not Present environment, call centre industry practices and procedure, and extensive experience in fraud prevention practices and policies.
Duties & Responsibilities:
Develop and execute successful strategies for In-Game Anti-fraud, Accounts Fraud Prevention, and Credit Card Fraud Prevention, along with Game Hack protection and gold farming and selling detection.
Manage the delivery of these fraud programs to the operations and services groups, working closely with the Customer Services Core team.
Assist with building, developing, and managing the Fraud Prevention programs for the services. This includes the development of internal and external fraud prevention policies and practices, the continual evaluation and improvement of the program, and constant monitoring and improvements based on current Fraud Prevention best practices within the industry.
Assist with building, developing and managing the in-game abuse, cheating, and hack prevention policies and manage detection mechanisms in game.
Liaise with the greater tools development group on selecting and managing Fraud-Prevention software and solutions.
Using the provided software and reporting solutions, manage and maintain reporting on fraud practices internally and externally, tracking and monitoring for success.
Operations
Understand the key operational processes for supporting self-service, email, web-based chat and in-product ticketing resolution to help identify any potential abuse.
Ensure 100% compliance in executing the operational policies and process as outlined by the Fraud Prevention Manager.
Presents analysis, reporting and recommendations to the Fraud Prevention Manager as well as recommending changes to reporting tools.
Perform any other duties as assigned by the Fraud Prevention Manager.
Skills & Qualifications :
Essential
2+ years in Fraud Prevention in a Card Not Present environment is required.
A proven record and strong experience in Fraud Prevention in Digital Services to high volume call centre operations.
Must have a sound understanding of contemporary EU and US support centre policy and practices, including Data Protection, PCI DSS, and chat storage.
Fluency in verbal and written English.
Experience in MS Project, Excel, Visio and PowerPoint.
Desirable
Strong experience in MMORPG online game support preferred.
Proven experience in the entertainment or online industry preferred.
Fluency in verbal and written French or German
Person Specification
Metric driven and accountable for results.
Team Player with a positive attitude. Ability to build strong bonds with colleagues to foster open, honest and candid communication.
Ability to multitask and maintain organization in a fast paced, changing environment.
Integrity, honesty, humility, and confidentiality traits required.
Compensation:
BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games.
Please Note:
This position is based in Ireland and candidates should be eligible to work in Ireland.
This role will have shift hours
IMPORTANT NOTICE:
You are now going to be redirected to EA Games Careers Portal where you will need to register your details & apply for this position for your application to be received by BioWare Ireland, A Division of EA Games.
If you are an active TLJ user you will be redirected immediately. If you are new to TLJ you will have to register with us first.
The Fraud Prevention Analyst is responsible for the successful development, execution, and maintenance of the groups anti-fraud strategy for external fraud. These responsibilities focus on the management of internal practices, tools, and policies to eliminate and mitigate fraud practices within the game. It is anticipated that the Specialist will have a solid understanding of the MMO industry, fraud activities within this space, and the current anti-fraud practices and tools in practice within the industry.
Under the direction of the Fraud Prevention Manager, the Fraud Prevention Analyst is also responsible for the establishment and maintenance of external anti-Fraud Programs related to accounting practices and monetary risk.
The Fraud Prevention Analyst will be responsible for the development, delivery, and maintenance of these Fraud Prevention Strategies and associated programs to continually eliminate internal and external fraud practices.
In addition to expertise in the MMO Fraud space, the Fraud Prevention Analyst should have a detailed a very deep understanding of the Card Not Present environment, call centre industry practices and procedure, and extensive experience in fraud prevention practices and policies.
Duties & Responsibilities:
Develop and execute successful strategies for In-Game Anti-fraud, Accounts Fraud Prevention, and Credit Card Fraud Prevention, along with Game Hack protection and gold farming and selling detection.
Manage the delivery of these fraud programs to the operations and services groups, working closely with the Customer Services Core team.
Assist with building, developing, and managing the Fraud Prevention programs for the services. This includes the development of internal and external fraud prevention policies and practices, the continual evaluation and improvement of the program, and constant monitoring and improvements based on current Fraud Prevention best practices within the industry.
Assist with building, developing and managing the in-game abuse, cheating, and hack prevention policies and manage detection mechanisms in game.
Liaise with the greater tools development group on selecting and managing Fraud-Prevention software and solutions.
Using the provided software and reporting solutions, manage and maintain reporting on fraud practices internally and externally, tracking and monitoring for success.
Operations
Understand the key operational processes for supporting self-service, email, web-based chat and in-product ticketing resolution to help identify any potential abuse.
Ensure 100% compliance in executing the operational policies and process as outlined by the Fraud Prevention Manager.
Presents analysis, reporting and recommendations to the Fraud Prevention Manager as well as recommending changes to reporting tools.
Perform any other duties as assigned by the Fraud Prevention Manager.
Skills & Qualifications :
Essential
2+ years in Fraud Prevention in a Card Not Present environment is required.
A proven record and strong experience in Fraud Prevention in Digital Services to high volume call centre operations.
Must have a sound understanding of contemporary EU and US support centre policy and practices, including Data Protection, PCI DSS, and chat storage.
Fluency in verbal and written English.
Experience in MS Project, Excel, Visio and PowerPoint.
Desirable
Strong experience in MMORPG online game support preferred.
Proven experience in the entertainment or online industry preferred.
Fluency in verbal and written French or German
Person Specification
Metric driven and accountable for results.
Team Player with a positive attitude. Ability to build strong bonds with colleagues to foster open, honest and candid communication.
Ability to multitask and maintain organization in a fast paced, changing environment.
Integrity, honesty, humility, and confidentiality traits required.
Compensation:
BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games.
Please Note:
This position is based in Ireland and candidates should be eligible to work in Ireland.
This role will have shift hours
IMPORTANT NOTICE:
You are now going to be redirected to EA Games Careers Portal where you will need to register your details & apply for this position for your application to be received by BioWare Ireland, A Division of EA Games.
If you are an active TLJ user you will be redirected immediately. If you are new to TLJ you will have to register with us first.
You cannot apply for this job as it is no longer active.
