Back to search.Riot Games - German Speaking Billing Specialist
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland |
| Salary: | Competitive |
| Languages: | English, German |
With League of Legends, one of the most played and critically acclaimed PC games today, Riot Games is a leading innovator in its mission to be the most player-focused game company in the world. At Riot you will work among the most gifted and passionate people in the industry as we hire only the most talented and collaborative people in their discipline. We believe the core reason for Riot's success is people and we are committed to helping employees grow their abilities and careers, as we all continually focus on improvement. We are serious professionals who don't take ourselves too seriously. Named a Top 30 Developer by Game Developer Magazine, Riot Games is aggressively expanding, growing the company five-fold over the past two years, and still continuing the search for top talent.
Riot Games is building a world class team of service professionals, dedicated in pushing the boundaries of service excellence in the gaming industry. Our Player Support Billing Team is composed of specialists who are passionate in assisting our players, possess strong analytical abilities, and show dedication to their duties. As Billing Specialist, you will demonstrate professionalism in your interactions with colleagues, partners and players. You have experience working within a financial environment and have a strong understanding of financial best practices. Among your many attributes, you are a skilled problem-solver, highly organized, and communicate efficiently through multiple mediums. You learn quickly and have been proven to be self-motivated with minimal supervision.
Responsibilities
• Investigate and resolve Player inquiries regarding monetary transaction in a quick and professional manner through a ticket-based support system
• Communicate with Players through the following gateways: Support Ticket, E-mail, and phone
• Use payment gateways to investigate and analyze potential and occurring issues with superb attention to detail
• Investigate and trouble-shoot bugs and errors that may disrupt the Players ability to conduct a transaction
• Analyze payment methods and procedures to proactively prevent potential payment issues
• Investigate and determine creative methods that will improve the overall player experience
• Perform and complete team related project with minimal supervision
Requirements
• Minimum of one (1) year working within a Billing support environment
• Fluency in written and spoken German, as well as written and spoken business English
• Solid understanding of a wide array of payment methods, specifically ELV
• High integrity, with a focus on accountability
• Excellent understanding Microsoft Office applications, emphasis on Excel
• Strong critical thinking and sound judgment
• Ability to speak clearly with a professional demeanor over the phone
• Results focused, and comfortable with demonstrating consistent success through data driven reporting
• An eager contributor, open to all ideas and eager to share your own new suggestions on how we can constantly improve
• A great team player who contributes and values the contributions of others
Riot Games is building a world class team of service professionals, dedicated in pushing the boundaries of service excellence in the gaming industry. Our Player Support Billing Team is composed of specialists who are passionate in assisting our players, possess strong analytical abilities, and show dedication to their duties. As Billing Specialist, you will demonstrate professionalism in your interactions with colleagues, partners and players. You have experience working within a financial environment and have a strong understanding of financial best practices. Among your many attributes, you are a skilled problem-solver, highly organized, and communicate efficiently through multiple mediums. You learn quickly and have been proven to be self-motivated with minimal supervision.
Responsibilities
• Investigate and resolve Player inquiries regarding monetary transaction in a quick and professional manner through a ticket-based support system
• Communicate with Players through the following gateways: Support Ticket, E-mail, and phone
• Use payment gateways to investigate and analyze potential and occurring issues with superb attention to detail
• Investigate and trouble-shoot bugs and errors that may disrupt the Players ability to conduct a transaction
• Analyze payment methods and procedures to proactively prevent potential payment issues
• Investigate and determine creative methods that will improve the overall player experience
• Perform and complete team related project with minimal supervision
Requirements
• Minimum of one (1) year working within a Billing support environment
• Fluency in written and spoken German, as well as written and spoken business English
• Solid understanding of a wide array of payment methods, specifically ELV
• High integrity, with a focus on accountability
• Excellent understanding Microsoft Office applications, emphasis on Excel
• Strong critical thinking and sound judgment
• Ability to speak clearly with a professional demeanor over the phone
• Results focused, and comfortable with demonstrating consistent success through data driven reporting
• An eager contributor, open to all ideas and eager to share your own new suggestions on how we can constantly improve
• A great team player who contributes and values the contributions of others
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