Back to search.VMware - Technical Support Engineer, with French
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | DOE |
| Languages: | English, French |
Technical Support Engineer with French
Job Title: Technical Support Engineer with German
Company description:
VMware (NYSE: VMW), the global leader in Business Infrastructure Virtualization, delivers proven virtualization solutions – from the desktop through the datacenter and to the cloud – that energize business, while saving energy. IT organizations in companies of all sizes rely on VMware and its industry-leading platform, VMware vSphere™, to achieve a more efficient, controlled and flexible IT environment. With 2009 revenues of $2 billion and more than 170,000 customers and 25,000 partners, VMware delivers the world’s most trusted solutions for virtualization, a strategic initiative that consistently ranks as a top priority among CIOs. VMware’s award-winning technology, market-leading position and culture of excellence provide our 7,000+ employees in 40+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator.
Job description:
As our Enterprise Technical Support Engineer, you will provide technical support to both staff and customers who are working to implement VMware ESX Server and related products.
Responsibilities
o Respond to customer inquiries, primarily via email (70%) and telephone (30%)
o Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
o Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
o Document all technical inquiries; develop and review content for knowledgebase
o Provide training or assistance to junior staff
o Participate in testing alpha and beta products
Requirements
o Experience in providing Unix/Linux technical support to enterprise customers or software customers
o Excellent interpersonal skills
o Fluent English and French both spoken and written
o Strong Linux or UNIX administration skills
o Familiarity with the installation and configuration of Linux or UNIX operating systems
o Setup and operation of TCP/IP networking on Linux or UNIX systems
o Good practical working ability with UNIX utilities, including editors and command shells
o B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
o Working knowledge of Linux, Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking
Highly Preferred Skills
o Hands on experience with VMware ESX Server or VMware products
o Linux administration
o UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff)
o Ability to program and debug Perl administration scripts
o Experience in working with development organizations in a new product introductions role
o Experience with operation and administration of Windows NT or Windows 2000 systems
o Experience in administration of complex SAN environment
o Familiarity with HTML authoring and operation of UNIX-based Web servers
o Technical Certifications (MCSE, CCNA, Linux Certifications etc.)
Benefits
VMware extends many benefits to its employees in Ireland, including: free beverages and healthy snacks, paid holidays, comprehensive health coverage, life assurance, pension, and share options. The company also offers extensive internal training opportunities and an external education assistance program to help employees develop both professionally and personally.
Job Title: Technical Support Engineer with German
Company description:
VMware (NYSE: VMW), the global leader in Business Infrastructure Virtualization, delivers proven virtualization solutions – from the desktop through the datacenter and to the cloud – that energize business, while saving energy. IT organizations in companies of all sizes rely on VMware and its industry-leading platform, VMware vSphere™, to achieve a more efficient, controlled and flexible IT environment. With 2009 revenues of $2 billion and more than 170,000 customers and 25,000 partners, VMware delivers the world’s most trusted solutions for virtualization, a strategic initiative that consistently ranks as a top priority among CIOs. VMware’s award-winning technology, market-leading position and culture of excellence provide our 7,000+ employees in 40+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator.
Job description:
As our Enterprise Technical Support Engineer, you will provide technical support to both staff and customers who are working to implement VMware ESX Server and related products.
Responsibilities
o Respond to customer inquiries, primarily via email (70%) and telephone (30%)
o Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
o Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
o Document all technical inquiries; develop and review content for knowledgebase
o Provide training or assistance to junior staff
o Participate in testing alpha and beta products
Requirements
o Experience in providing Unix/Linux technical support to enterprise customers or software customers
o Excellent interpersonal skills
o Fluent English and French both spoken and written
o Strong Linux or UNIX administration skills
o Familiarity with the installation and configuration of Linux or UNIX operating systems
o Setup and operation of TCP/IP networking on Linux or UNIX systems
o Good practical working ability with UNIX utilities, including editors and command shells
o B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
o Working knowledge of Linux, Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking
Highly Preferred Skills
o Hands on experience with VMware ESX Server or VMware products
o Linux administration
o UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff)
o Ability to program and debug Perl administration scripts
o Experience in working with development organizations in a new product introductions role
o Experience with operation and administration of Windows NT or Windows 2000 systems
o Experience in administration of complex SAN environment
o Familiarity with HTML authoring and operation of UNIX-based Web servers
o Technical Certifications (MCSE, CCNA, Linux Certifications etc.)
Benefits
VMware extends many benefits to its employees in Ireland, including: free beverages and healthy snacks, paid holidays, comprehensive health coverage, life assurance, pension, and share options. The company also offers extensive internal training opportunities and an external education assistance program to help employees develop both professionally and personally.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
