Back to search.Apple - Trainer
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | Excellent |
| Languages: | English |
A new opportunity has arisen within the Apple Online Store training team for a new trainer.
This is an exciting opportunity to work with all teams within the Apple Online Store team. This is a very visible role within the Apple Online Store area and will suit a dynamic, energetic individual, who can demonstrate expertise and skills in the following areas:
- Excellent communication skills, a positive and professional attitude.
- Proven ability to learn complex systems and process information.
- Good record in providing excellent customer care and achieving statistical targets.
- Flexibility, adaptability and proven ability to work under pressure.
An understanding of the training cycle (training needs analysis, determination and design of training content, delivery and support of same, and evaluation/validation of effectiveness) is essential
Creating opportunities for learning and development outside the traditional classroom environment
Build relationship between between internal customer groups (coaches, business managers, agent)
Responsibilities:
To identify on-going specific training needs within the Apple Online Store Sales, Service & back office teams and to effectively address these needs as they arise.
. Delivery of Apple Online Store Sales, Service & back office New Agent Training (NAT), including regionalization of materials where required.
. To participate in training meetings and to proactively plan and develop training schemes and materials.
To liaise with Contact Centre and Department Managers to ensure the programs you are designing are meeting business needs and adding value to the Apple Online Store organization.
. To evaluate all training delivered and to maintain accurate records of same.
. To liaise with the Apple Online Stores outsource vendors (OSVs) in the delivery and evaluation of training material
. To maintain up to date training materials, facilitator guides and process knowledge at all times.
. To work with training colleagues in other regions to meet globally agreed training goals and objectives.
To provide a positive and enthusiastic approach to work and the work environment at all times.
To provide a motivating environment for learning.
To maintain a professional image and attitude at all times.
Ad hoc duties, seen as necessary by business owners and the training organization.
Skills & Experience:
- Previous training/teaching/coaching experience is a pre-requisite for
this role.
- Relevant third-level qualification an advantage.
- Fluency in English is essential.
This is an exciting opportunity to work with all teams within the Apple Online Store team. This is a very visible role within the Apple Online Store area and will suit a dynamic, energetic individual, who can demonstrate expertise and skills in the following areas:
- Excellent communication skills, a positive and professional attitude.
- Proven ability to learn complex systems and process information.
- Good record in providing excellent customer care and achieving statistical targets.
- Flexibility, adaptability and proven ability to work under pressure.
An understanding of the training cycle (training needs analysis, determination and design of training content, delivery and support of same, and evaluation/validation of effectiveness) is essential
Creating opportunities for learning and development outside the traditional classroom environment
Build relationship between between internal customer groups (coaches, business managers, agent)
Responsibilities:
To identify on-going specific training needs within the Apple Online Store Sales, Service & back office teams and to effectively address these needs as they arise.
. Delivery of Apple Online Store Sales, Service & back office New Agent Training (NAT), including regionalization of materials where required.
. To participate in training meetings and to proactively plan and develop training schemes and materials.
To liaise with Contact Centre and Department Managers to ensure the programs you are designing are meeting business needs and adding value to the Apple Online Store organization.
. To evaluate all training delivered and to maintain accurate records of same.
. To liaise with the Apple Online Stores outsource vendors (OSVs) in the delivery and evaluation of training material
. To maintain up to date training materials, facilitator guides and process knowledge at all times.
. To work with training colleagues in other regions to meet globally agreed training goals and objectives.
To provide a positive and enthusiastic approach to work and the work environment at all times.
To provide a motivating environment for learning.
To maintain a professional image and attitude at all times.
Ad hoc duties, seen as necessary by business owners and the training organization.
Skills & Experience:
- Previous training/teaching/coaching experience is a pre-requisite for
this role.
- Relevant third-level qualification an advantage.
- Fluency in English is essential.
You cannot apply for this job as it is no longer active.
