Back to search.Allianz Worldwide Care - Helpline Officer (Brussels)
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Brussels |
| Salary: | Not Disclosed |
| Languages: | English, Dutch, French, German, Flemish |
Advertiser Details
- Name:Allianz Worldwide Care
- Posted:05-02-2012
- Code:AWC 2011 - 306
Helpline Officer (Brussels)
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries.
Head quartered in Dublin, Ireland Allianz Worldwide Care employs 500 staff across the globe. Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Due to increased work volumes we are opening a Branch Office in Brussels and we are seeking energetic, customer focused individuals to join our award winning team.
Fluency in English with one or more of the following: French or Dutch or German
Key Responsibilities
Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
Experience Required
1 - 2 years experience in a customer focused environment, ideally in an administrative role.
Previous experience in call centre environment would be beneficial Proficiency in MS Office
Highly customer-focused individual with strong interpersonal and communicative skills
Team player
Ability to work under pressure and to meet tight deadlines and service standards
In return expect the security of a world leader in financial services together with a competitive compensation and benefits package.
To apply and to learn more about us please visit
www.allianzworldwidecare.com
www.allianzworldwidecare.com/movie
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries.
Head quartered in Dublin, Ireland Allianz Worldwide Care employs 500 staff across the globe. Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Due to increased work volumes we are opening a Branch Office in Brussels and we are seeking energetic, customer focused individuals to join our award winning team.
Fluency in English with one or more of the following: French or Dutch or German
Key Responsibilities
Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
Experience Required
1 - 2 years experience in a customer focused environment, ideally in an administrative role.
Previous experience in call centre environment would be beneficial Proficiency in MS Office
Highly customer-focused individual with strong interpersonal and communicative skills
Team player
Ability to work under pressure and to meet tight deadlines and service standards
In return expect the security of a world leader in financial services together with a competitive compensation and benefits package.
To apply and to learn more about us please visit
www.allianzworldwidecare.com
www.allianzworldwidecare.com/movie
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