Back to search.Apple - Mac Expert - Nordic Speaking
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | Excellent |
| Languages: | Norwegian, Swedish |
Overview
The World Wide Apple Online Store Sales team is looking for motivated, outgoing and tech savvy individuals who want to offer Apple Computers an unparalleled customer experience over the phone. At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!
Responsibilities
Learn about Mac and become an expert on Mac product features and related accessories
Understand Apples Digital Lifestyle strategy and how Mac fits into this
Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model
Understand how to leverage multiple sources of information to stay current on product features and technology changes
Understand how to appropriately set the customers expectations after they have placed their order, e.g. what happens next, to ensure a favorable end-to-end purchasing experience
Enter new Sales orders into the appropriate system(s) where appropriate
Seek to build rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.
Achieve sales goals set out on a quarterly basis while providing an excellent customer experience
Skills
Fluent Swedish/Norwegian speaker with fluent English
Function comfortably in a fast-paced, performance-based call centre environment where calls are monitored, recorded and assessed.
Flexible Schedule, ability to work evenings or weekend hours.
Customer-focused, detailed-oriented individuals
Consultancy and Solutions focussed
Comfortable working with ambiguity
Has excelled in a customer facing environment
Has experience with both Mac and PC
Can translate tech speak into everyday, understandable terms.
Strong communication skills adaptive communication and active listening
Ability to maintain a positive attitude in high-stress/fast-paced work environment
Possess a drive for results, demonstrates high degree of drive and determination
Adaptive and flexible to changing technologies, process and environments
Ability to work and make decisions with minimal supervision
Complex problem solving abilities
Strong organizational and administration skills
Team player
Be a self-starter who is motivated and innovative
Ability to work effectively with other departments and utilise a team approach to accomplishing goals.
Experience
Ideal candidate will have experience using Mac, iTunes and iPod
1-2 years proven sales ability
Ability to provide a great customer experience
Experience with working with cross-functional teams
Professional verbal and written communication skills
Basic reading, writing and math skills; college degree a distinct advantage
Must have a technical aptitude, computer literate and quickly learn new applications
If you are interested in applying for these positions, please forward your application by clicking on the apply button below to which you will be redireted to the Apple Career site to complete your online application.
The World Wide Apple Online Store Sales team is looking for motivated, outgoing and tech savvy individuals who want to offer Apple Computers an unparalleled customer experience over the phone. At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!
Responsibilities
Learn about Mac and become an expert on Mac product features and related accessories
Understand Apples Digital Lifestyle strategy and how Mac fits into this
Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model
Understand how to leverage multiple sources of information to stay current on product features and technology changes
Understand how to appropriately set the customers expectations after they have placed their order, e.g. what happens next, to ensure a favorable end-to-end purchasing experience
Enter new Sales orders into the appropriate system(s) where appropriate
Seek to build rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.
Achieve sales goals set out on a quarterly basis while providing an excellent customer experience
Skills
Fluent Swedish/Norwegian speaker with fluent English
Function comfortably in a fast-paced, performance-based call centre environment where calls are monitored, recorded and assessed.
Flexible Schedule, ability to work evenings or weekend hours.
Customer-focused, detailed-oriented individuals
Consultancy and Solutions focussed
Comfortable working with ambiguity
Has excelled in a customer facing environment
Has experience with both Mac and PC
Can translate tech speak into everyday, understandable terms.
Strong communication skills adaptive communication and active listening
Ability to maintain a positive attitude in high-stress/fast-paced work environment
Possess a drive for results, demonstrates high degree of drive and determination
Adaptive and flexible to changing technologies, process and environments
Ability to work and make decisions with minimal supervision
Complex problem solving abilities
Strong organizational and administration skills
Team player
Be a self-starter who is motivated and innovative
Ability to work effectively with other departments and utilise a team approach to accomplishing goals.
Experience
Ideal candidate will have experience using Mac, iTunes and iPod
1-2 years proven sales ability
Ability to provide a great customer experience
Experience with working with cross-functional teams
Professional verbal and written communication skills
Basic reading, writing and math skills; college degree a distinct advantage
Must have a technical aptitude, computer literate and quickly learn new applications
If you are interested in applying for these positions, please forward your application by clicking on the apply button below to which you will be redireted to the Apple Career site to complete your online application.
You cannot apply for this job as it is no longer active.
