Back to search.Apple - German Speaking Customer Relations Advisor
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | Excellent |
| Languages: | English, German |
Overview
The role of CR Advisor performs a variety of support for Apple Customers. As a CR Advisor you will be responsible for customer recovery and retention via inbound phone calls. Phone calls will focus on complex customer service and support issues. The successful candidate will be able to work under aggressive time commitments and will be responsible for communicating official positioning on company issues.
The CR Advisor develops creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfaction issues. Identifies opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing company and customer needs.
Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed.
Customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner.
Responsible for providing support options, total resolution, and appeasement solutions to Apple customers and AppleCare Representatives.
Critical skills include: Excellent verbal and written communication skills in German and English, other EU language a plus, a passion for customer service, strong technical aptitude, resourcefulness and flexibility. Advanced judgment, negotiation and problem solving skills. Superior interpersonal skills. Outstanding follow through and organizational ability.
May require working non-standard business hours including weekends.
Skills and Attributes
* Excellent interpersonal skills
* Experienced in resolving complex customer service issues
* Dedicated to improving customer satisfaction and keeping Apple customers, Apple customers.
* Outstanding communication skills, including excellent written English
* Flexibility - willing to take on additional tasks and assist in the execution of new projects
* Analytical and detail oriented
* Target oriented - can deliver results on time.
* Excellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement.
* Can identify opportunities for process improvement and develop solutions that target root causes
* Can relate to and communicate with all types of situations and customers (internal and external)
* Comfortable delivering presentations to Advisors, colleagues and managers as appropriate
* Ambitious and motivated to develop the role and add value to the business
* Dedicated to improving customer satisfaction
* Maintains a positive attitude through periods of change and is professional in all work situations
Experience and Education
- Ideally 2 years, but at minimum, 6 months experience in a customer facing role, providing customer focused solutions.
- An appreciation of the IT environment, preferably with Apple products
- A high level of computer literacy
The role of CR Advisor performs a variety of support for Apple Customers. As a CR Advisor you will be responsible for customer recovery and retention via inbound phone calls. Phone calls will focus on complex customer service and support issues. The successful candidate will be able to work under aggressive time commitments and will be responsible for communicating official positioning on company issues.
The CR Advisor develops creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfaction issues. Identifies opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing company and customer needs.
Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed.
Customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner.
Responsible for providing support options, total resolution, and appeasement solutions to Apple customers and AppleCare Representatives.
Critical skills include: Excellent verbal and written communication skills in German and English, other EU language a plus, a passion for customer service, strong technical aptitude, resourcefulness and flexibility. Advanced judgment, negotiation and problem solving skills. Superior interpersonal skills. Outstanding follow through and organizational ability.
May require working non-standard business hours including weekends.
Skills and Attributes
* Excellent interpersonal skills
* Experienced in resolving complex customer service issues
* Dedicated to improving customer satisfaction and keeping Apple customers, Apple customers.
* Outstanding communication skills, including excellent written English
* Flexibility - willing to take on additional tasks and assist in the execution of new projects
* Analytical and detail oriented
* Target oriented - can deliver results on time.
* Excellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement.
* Can identify opportunities for process improvement and develop solutions that target root causes
* Can relate to and communicate with all types of situations and customers (internal and external)
* Comfortable delivering presentations to Advisors, colleagues and managers as appropriate
* Ambitious and motivated to develop the role and add value to the business
* Dedicated to improving customer satisfaction
* Maintains a positive attitude through periods of change and is professional in all work situations
Experience and Education
- Ideally 2 years, but at minimum, 6 months experience in a customer facing role, providing customer focused solutions.
- An appreciation of the IT environment, preferably with Apple products
- A high level of computer literacy
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