Back to search.Allianz Worldwide Care - Cash Allocations and Commissions Team Leader
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland |
| Salary: | Not Disclosed |
| Languages: | Arabic, French, Albanian, Badini |
Advertiser Details
- Name:Allianz Worldwide Care
- Posted:05-02-2012
- Code:AWC - 2011 - 34
Cash Allocations & Commissions Team Leader
The role of the Cash Allocations and Commissions Team Leader is to manage the day to day planning, operation and problem solving of the Financial Administration team in order to meet with the required service level standards. To develop the team to ensure delivery of consistently superior customer experience through highly knowledgeable and customer-focused officers. To manage, train and monitor the team’s development. To act as knowledgeable resource to direct reports and to offer creative solutions within a goal orientated environment. The Team Leader will act as the communication conduit between internal and external customers where necessary.
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 370 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities
Deliver service level components, quality and productivity targets
People Management, including all HR related issues, as well as performance appraisals and staff development.
Ownership for problem resolution.
Work monitoring, coaching and feedback, responsibility for delivery of the CTZ service level agreement.
Training and development of staff.
Conducting regular one to one and team meetings.
Leading and motivating the team.
Ensuring ownership is taken of all queries received in department area so as to avoid ‘passing the buck’.
Contributing to recruitment and selection process of the front line.
Compiling weekly reports on team performance and customer feedback.
Communicate and act as a focal point of dissemination of information from management to team and vice versa.
Work very closely with team members to solve customer problems and provide detailed reconciliations where required.
Furnish management with weekly outstanding debt figures for communication to the Executive Committee for the purpose of providing an accurate picture of the department’s productivity.
Participate in various operational activities, outside of the Team to ensure that operational service delivery meets and exceed clients’ expectations.
Promote high Customer Service and Quality ethos on the team and in the company as appropriate.
Promote the company values and the ‘I make a difference’ initiative.
Represent the Head of Financial Administration or Financial administration Supervisor at meetings in their absence to ensure adequate department representation.
Monitoring emails and calls to ensure quality responses are given and any training issues are addressed.
Deal with escalations in a prompt and efficient manner.
Ensuring delivery of Clear to Zero in the allocation of funds received and Commission paid
Experience Required
People management experience
Knowledge Financial Administration function and working in pressurized environment.
Strong Knowledge of Microsoft Office ( Excel, Word)
Behavioural Competencies
Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Excellent leadership qualities and ability to delegate effectively
Ability to motivate others
Ability to prioritise workload and manage time effectively
Ability to work well under pressure
Benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer
Allianz Worldwide Care does not require the assistance of Recruitment Agencies
You cannot apply for this job as it is no longer active.
