Back to search.Approach People - Outbound Sales
| Employment Type: | Permanent |
| Location: | Louth - Border, Ireland, Dundalk |
| Salary: | 35,000 ote |
| Languages: | English, Dutch, Swedish, Flemish |
| Required Languages: | 2 |
Customer Service Executive (Dutch or German Or Swedish or Norwegian) 21,000 Louth ,Ireland
Dutch or German Or Swedish or Norwegian Customer Service Executive
The Call Centre Agent is responsible for answering pre and after sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agents tasks will be actioned on-line using Oracle. (training provided)
Functions:
Answering calls in relation to:
Sample product requests
General information on products
Placing a telephone order (entering order on line)
Order leadtimes
Order status
Goods not matching original order
Shipping issues (tracing orders; returns pick up etc.)
Finance queries (processing payments, invoice / statement queries)
Upselling mail orders
Responding to faxes and letters from Customers
Translation and proofing
Data input of mail orders
Any other duties/projects as directed by Management
Skills:
Fluency in English and one or more of the following languages: German, Dutch, Swedish and Norwegian.
Good telephone manner: courteous, clear speech, good call management, assertive.
Computer literate: excellent keyboard skills, familiar with different on-line database packages.
Ability to analyse a problem quickly and resolve it following procedures
Need to demonstrate good time management, and good housekeeping
Must demonstrate ability to work well in a team contributing to the teams goals.
Dutch or German Or Swedish or Norwegian Customer Service Executive
The Call Centre Agent is responsible for answering pre and after sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agents tasks will be actioned on-line using Oracle. (training provided)
Functions:
Answering calls in relation to:
Sample product requests
General information on products
Placing a telephone order (entering order on line)
Order leadtimes
Order status
Goods not matching original order
Shipping issues (tracing orders; returns pick up etc.)
Finance queries (processing payments, invoice / statement queries)
Upselling mail orders
Responding to faxes and letters from Customers
Translation and proofing
Data input of mail orders
Any other duties/projects as directed by Management
Skills:
Fluency in English and one or more of the following languages: German, Dutch, Swedish and Norwegian.
Good telephone manner: courteous, clear speech, good call management, assertive.
Computer literate: excellent keyboard skills, familiar with different on-line database packages.
Ability to analyse a problem quickly and resolve it following procedures
Need to demonstrate good time management, and good housekeeping
Must demonstrate ability to work well in a team contributing to the teams goals.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
