Back to search.Allianz Worldwide Care - Client Services Officer - Spanish with 2nd Euro Language
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland |
| Salary: | 0.00-0.00Annually |
| Languages: | English, French, German, Italian, Portuguese, Spanish, Swedish, Hungarian, Polish, Slovak |
Advertiser Details
- Name:Allianz Worldwide Care
- Posted:05-02-2012
- Code:Copy of AWC-2011-72
Client Services Officer - Spanish with 2nd Euro Language
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 400 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities of the Client Services Officer
Administration of policies from enrolment to renewal.
Implementation of new business.
To update the client database.
To respond to client and broker queries and requests.
To prioritise your workload in line with team targets.
To ensure accuracy in all written correspondence to clients and brokers.
To provide excellent customer service to our clients and brokers, solving problems promptly and in a professional manner, preventing unnecessary delays.
To build positive and professional working relationships both internally and with brokers and clients.
To participate in the training of newer team members.
To participate in the improvement of workflows and procedures.
Work on ad hoc projects as and when required.
Experience Required
Previous experience in a customer focused role , in a an administrative capacity ideally in the insurance industry
Experience working in pressurized environment with tight deadlines
Fluency in Spanish, English and a 2nd European Language is essential for this role.
Behavioural Competencies
Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented
Ability to prioritize workload and manage time effectively
Technical Competencies
Strong Knowledge of Microsoft Office ( Excel, Word)
Starting Salary €25,000 per annum rising to €36,000 reflective of length of service
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service €2,000, 2.5 years service €3,000, 3.5 years service €3,000, 5 years service €3000.
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 400 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities of the Client Services Officer
Administration of policies from enrolment to renewal.
Implementation of new business.
To update the client database.
To respond to client and broker queries and requests.
To prioritise your workload in line with team targets.
To ensure accuracy in all written correspondence to clients and brokers.
To provide excellent customer service to our clients and brokers, solving problems promptly and in a professional manner, preventing unnecessary delays.
To build positive and professional working relationships both internally and with brokers and clients.
To participate in the training of newer team members.
To participate in the improvement of workflows and procedures.
Work on ad hoc projects as and when required.
Experience Required
Previous experience in a customer focused role , in a an administrative capacity ideally in the insurance industry
Experience working in pressurized environment with tight deadlines
Fluency in Spanish, English and a 2nd European Language is essential for this role.
Behavioural Competencies
Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented
Ability to prioritize workload and manage time effectively
Technical Competencies
Strong Knowledge of Microsoft Office ( Excel, Word)
Starting Salary €25,000 per annum rising to €36,000 reflective of length of service
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service €2,000, 2.5 years service €3,000, 3.5 years service €3,000, 5 years service €3000.
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer
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