Collections, Nordic Languages, 28-30K

Job Description:

• Reconciliation of customer accounts
• Receive and Apply Cash or inter-company transfer (including reconciliation)
• Manage and process non-financial changes
• Make Collection Calls
• Manage Collection Letters (Standard Letter)
• Escalate Collection Activities on Delinquency > 90 Day
• Manage the invoice process according to country needs
• Manage corrective activities in regard to invoice inaccuracies
• Manage delinquency to exceed targets
• Identify Past Dues (current &potential)
• Coordinate, facilitate, process and follow-up on financial changes
• Provide customer service to HUB by responding, tracking and resolving customer inquiries

Languages Required:

* Languages: Fluency in any Nordic Language, English and a second European language an advantage
* Language: Knowledge of local market a plus

Experience & Skills Required:

• Collection skills and/or Customer Service Skills
• Negotiation skills
• Telephone skills
• Ability to track and complete collections management activities
• Prioritization / Organizational skills
• Good communication and written skills
• Ability to work on own and within a team;
• Interpersonal skills
• Problem solving skills
• Good business & escalation judgment
• Flexibility and ability to multi-task
• Good PC Skills
• Relationship management skills
• Basic accounting knowledge a benefit
• Basic knowledge of legal recovery processes
• Basic tax/VAT knowledge beneficial

Education and Experience:

• A third level qualification in a business related field
• Accounts receivable / customer service experience
• Previous experience working for a multinational a benefit
• Leasing background preferred but not required

Salary: 28-30K
pension, life assurance, onsite gym, health insurance ,23 annual leave days